I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:
there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man
like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?
If I email you and you call me instead of emailing back I’m screening your call. Just send an email back, I would have called you if it needed to be a phone call.
Some things just lead to a bunch of questions that are annoyingly slow to sort out via email. Or the sender is clearly starting with a wrong assumption that will make any text communication come across the wrong way and a phone call could sort that out quickly.
Do you respond well to an email reply that asks to do a call instead?
Asking for a call to clarify would be a much better approach. I should preface that I am in IT. My workplace had no help tickets or IT help voip lines when I got here. I worked very hard to be able to take these calls all day. So I have less time for phone calls than the average office employee. I’m like Help Desk 1-3 and SME for a few programs at my workplace.
Making an appointment for a call is the way I would do it. Otherwise I’ll just assume it’s spam because most calls are.
This is such a boomer comment. Literally nothing is better as a phone call. Having to deal with shitty connections, accents, not being able to think for a moment to prepare a reply, not being able to reference anything, not being able to proof read your response. It’s absurd.
I guess I just work with more complicated topics.
Yeah. That’s why the most complicated topics, like astrophysics, are always described orally, rather than writing written reports
You know they discuss things orally at conferences and while reviewing those written descriptions right?
Right?