Working in tech support be like
Except they don’t tell you that they did something different and you have to spend half an hour just figuring that out.
Yeah. You would have had to triangulate your way around to getting the information that is exactly the information that you knew already that it was.
“Sir, I need you to go to the oil that you used and check if it is non-hydrogenated or hydrogenated. It should be printed on the back of the label.”
“What do you mean, I never had this problem before”
“Yes, I’m aware, they have changed the oil constitution recently. I’ll be able to resolve this problem for you, I just need to know if the oil is hydrogenated or not.”
“I don’t see what that has to do with anything”
“Can you just check the back of the bottle, please? Then I’m sure we’ll be able to get your recipe working again”
“Okay, well I didn’t actually use oil, I used toothpaste because it was expired and I wanted to get rid of it”
“Aha! Okay, I understand sir. I’m glad we were able to get to the bottom of the issue you’re having. So, if you make the recipe with toothpaste, it definitely won’t taste the same or have a good consistency. I think if you switch back to using oil you’ll find that the pancakes still taste the same as they used to”
“But I think I should be able to use toothpaste.”
“Absolutely. Is there anything else I can help you with today?”
Fuck this is painfully on point. Both as someone whose worked in customer service and IT.
Flashbacks to trying to get the user to admit they unplugged the monitor
Yeah, Rule 0 of tech support is “users lie.”
Oh, you already rebooted? Okay, well maybe your power cable is loose. Go ahead and shut down for me real quick, so you can unplug that power cable and plug it back in. Great, now that you’ve power cycled your computer, the problem is fixed? Glad I could help.
I looked for the recipe this comment was made in, and in the comments, the original author of the recipe mentions replacing whole or part of the oil with applesauce which might explain why.
This might be the most rational comment I’ve ever read on Lemmy.
Hats off for putting in the effort, thank you.
I believe you, but… you were already there, you couldn’t copy/paste, provide a screenshot or a URL?
I did not want to accidentally send more comments to the person in the screenshots way by posting a link. It was a recipe for brownies. Here is the comment made by the author:
The recipe with the comments is easy enough to find online though.
The other place had something like r’ I didn’t have any eggs’ that was all people giving 1 star reviews to recipes where they substituted Triceratops horn for chicken breast, and it didn’t work well.
That is seriously how my mother cooked when I was a kid. The dreaded words before dinner were, “this was an experiment.”
And it was always shit like this. “Well, it called for four cups of sugar, but sugar is bad for you, so I substituted potato flour.”
Satire? I feel like this has to be satire.
Have you met people?
People… What a bunch of bastards
Have you met all of them?
It’s a quote from The IT Crowd.
You were supposed to reply, I’ve met enough of them
Taking jokes from a TV series about Aspis too seriously has to be meta humor.
Aspis
How dare you
My dad is one of them. Always says that stuff does not matter. I once asked him if he followed the instructions closely and said yes. I did not believe him and so asked every point in the list individually. For every every instruction he told me that he didn’t do that.
The amount of people that don’t read instructions is ridiculous. They exist for a reason. I always read every manual for everything. Every car I’ve had, I read the manual front to back. My turtle’s new fancy water filter, read it front to back. Furniture, tech, anything, you name it. I guess I’M the outlier so I must be the weird one.
I’ve literally had to write documentation at work for a single step procedure for help desk. It consisted of me screenshotting something, circling a button in red with a red arrow pointing to it because our help desk people are incompetent.
