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Right, but that’s just your experience as an agent. I was the one managing all of the campaigns for a global call center in the dialing platform, building the IVRs, etc, so I got to become familiar with many dozens of campaigns. Even ones that were supposed to just be customer service usually had something they were supposed to push.
Like was said, only customer service doesn’t generate revenue, so companies often try to recoup that cost.
We have always been at war with Eastasia