Yep, loaning physical media with software isn’t a thing anymore for that exact reason. Any software or digital platform we offer (ancestry, language learning, ebooks, etc) we either have a ‘one copy one user’ licence which essentially functions like a physical copy, we’re directly paying for each time something is accessed, or we have a subscription specifically made for libraries. We can loan out things like Kindles loaded with ebooks that we’ve purchased, but there’s still a grey area with loaning out a tablet that has the major streaming services installed (with accounts paid for by the library), so we haven’t gone down that route yet
There’s nothing ‘mildly infuriating’ about this – this is full blown infuriating. Enraging.
Hope you find something better soon